All fursuit commissions require a 1/3rd deposit to be paid before any work can begin (this deposit is so I can order and purchase the proper materials for fursuit works and to ensure work time is not wasted). All deposits are NON-REFUNDABLE!
All suits must be paid in full before i mail your suit, your slot will not be set before the first 1/3 payment has been made. Upon completion, shipping costs will be calculated and these must be paid in full before shipping takes place. All prices and quotes on fursuits DO NOT include shipping costs.
For smaller commissions (such as just Handpaws, Tails, Referbishing or art) I require payment in full before work can be started due to the cost of ordering materials. Again, all prices on fursuit parts DO NOT include shipping costs. Do not complain about prices after having agreed upon a set amount, we work with you to find the price thats best for you. Once you agree to this payment, it is set and you do not have room to change it.
From time of final payment beginning suit construction may take up to 90 days depending on the amount of people ahead of you in the queue. Every attempt will be made to do this in 90 days. Please contact me via text, email, note, or Facebook to check the status on the commission if there are any concerns. Do not message every day looking for updates, this disrupts work time and distracts from getting updates done. I will personally message you on progress every 2 weeks if I have not before then.
From time to time premade suits along with adoptable characters will be available, and some information may differ, such as amount per payment if not paid in full and put on a payment plan. The species will not be changed however small details maybe edited before leaving my hands, and things such as bandannas and small accessories can be added, a ref sheet and badge will come with the creature. Sometimes only premade heads will be made, not limited to partials and fullsuits.
You will have the option to upgrade your suit into a full or partial suit depending on what is being crafted. No refund will be made under any circumstances for this type of item. I list under the head of what other parts of the suit would look like and how much they would cost to be added.
If your suit has a deadline, such as a future convention, please inform us BEFORE ordering! Otherwise, a full rush order fee will be added to your fursuit commission total unless it is otherwise stated smaller commissions will be a $50 rush fee. We will do our best to get your commission(s) to you before the deadline! If there are several suits in the queue before yours however, or we feel the deadline is unreasonable, we will not be able to accept your deadline.
A rush order fee will apply to those requesting a fursuit commission done in under 90 days, and this fee can vary depending on the complexity of the suit and the amount of materials required. The fees can range between $60-$200.
If there is no deadline provided, we shall provide you with a very rough estimate as to when the commission should be completed. This is based off of the time it will take to build and its current position in the queue. This estimate of time is NOT a guaranteed delivery date and may be subject to delays. Delays include, but are not limited to, incoming priority rush orders, out of stock materials, equipment failures, illness, or other extenuating circumstances. If there are any delays in the estimate of time, you will be contacted immediately with an updated completion time. If we agree to a deadline and are unable to meet it , we will contact you to discuss possible compensation; compensation usually is a free badge if late with an order or discussion of another method.
We CAN NOT do refunds on suits at this time unless otherwise stated or under small circumstances, do keep in mind this is still a small business as of right now and the only form of income at this time. Be serious when commissioning me, and do not be disrespectful or indignant. I have had experience with said people before and do not wish for a repeat. If you become inappropriate with me I do reserve the right to stop service on your product be it fursuit or artwork The small circumstances do not include species change.( more on this is listed in the Warranty section).
Artwork is subject to refunds up to half the price, if but not limited to anything at or under $5.
All measurements are taken at face value, meaning it is the customer's responsibility to ensure that all measurements are correct before being sent to us. Forms of clothing that you may wish to send and that are acceptable are the following...Please take into account sewing room.
T-Shirts and jeans, not baggy jeans or tight shirts. I will not accept sweaters or any baggy forms of clothing like jogging pants or sweat pants. Cloths must lightly hang off the body, not too tight but not to loose, some measurements still apply. Shoes in your size that do not have rips, holes, or tears will NOT be acceptable, remember you will need comfortable shoes WITH an arch for lumbar/ back support. If I have to purchase shoes for your fursuit be sure of the size, shoe brands differ with size and keep in mind these may need to be broken in so wearing them around the house may help to loosen them up a bit. THESE ARE ALL OTHER METHODS IF YOU DO NOT WANT TO DO/MAIL A DUCT TAPE DUMMY.
All fursuit commissions come with a 30-Day Warranty. Once payment is in full is final and in your possession. If the item you have commissioned becomes damaged or ripped, or if something falls off or breaks within the first 30 days, you may return the item damaged and we will repair it free of charge. If the item appears to have been handled improperly or obviously abused, we will not repair it. This item will be sent back at the owner's expense. If the item has been worn prior to returning we ask that you wash it before sending it. We will not work on dirty or soiled items and the product will be sent back at the owner's expense.
If we do at any point choose to accept a return within the 30 day time frame, we will refund only your last initial payment. You will not get your deposit back and we reserve the right to resell your suit at auction. Small circumstances that call for a refund include but are limited to emergencies such as injury/ or unexpected death in the family that cause for some funds to become needed. Repair of motor vehile, not to buy a new one or to go towards a car payment, that should have been factored into your budget to begin with.
WE DO NOT TAKE RESPONSIBILITY FOR SUITS LOST OR DAMAGED DURING SHIPPING – We will offer you postal insurance and it is your responsibility to pay for it!
We reserve the right to cancel any fursuit commission at any stage if the commissioner is rude, or displays any threatening or unreasonable behavior. Refering to perverted comments, unwanted pictures, cyber bullying, or lack of respect, as noted before in these terms. Once your order has been made and materials have been paid for, then no changes may be made to the commission. Please ensure that you have provided us with a proper reference. No means no, and please be reasonable.
If you wish to cancel your commission before work begins, you may do so. In the instance that a commission has been started when a cancellation request has been entered, a refund will not be made.
I also reserve the right to refuse certain commissions, such as characters we feel are too complex for us to make satisfactorily, adult items, stylistic differences, copyrighted characters, and more. You will be informed if your commission was refused and why. I do not do anything NSFW related.
There have a variety of pets on the premises at Dragon's Grin Studios. While I do try my best to not allow any contact between your fursuit and our pets, we cannot guarantee they will be allergen free. If you do have a severe allergy to these animals, please tell me! Ill work on it in a different area that does not have these animals.
The pets I have are 3 cats and one dog.
Maker has allergies, to pollen/mold etc... this mixed with long tickling your nose fur causes problems. I also have lots of therapy and try to work 2-6 hours on weekdays with varied time on weekends.
Thank you for reading! If read all the way through, say your favorite food at the end of your commission email.